Refund policy

 RETURNS POLICY

Active Calm Co – Returns & Refund Policy

At Active Calm Co, we are committed to providing high-quality products. This policy outlines your rights and our obligations regarding returns & refunds

 Returns

We accept returns within 14 days of delivery, provided that:

  • The item is unused, unopened, and in its original condition
  • The item is in original packaging
  • Proof of purchase is provided

For hygiene and safety reasons, we do not accept returns on opened or used products 

Tip for Your Return

We're all about making your experience exceptional! To keep things smooth and hassle-free, please reach out to our support team before sending any products back. Returns without prior approval won't be accepted, so let's chat first and sort everything out together. Thanks for your understanding and cooperation.

Faulty or Damaged Products

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

You must provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

If approved, we will offer:

  • A replacement product, or
  • A full refund

 Refunds

Once your return is received and inspected:

  • Approved refunds will be processed to your original payment method
  • Please allow 5–10 business days for processing

Shipping costs are non-refundable

 Change of Mind

We do not offer refunds for:

  • Opened or used products
  • Change of mind after purchase
  • Incorrect product selection

 Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Contact

To request a return, contact:
info@activecalmco.com.au