Terms of service

This website is operated by Active Calm Co. Throughout the site, the terms “we”, “us” and “our” refer to Active Calm Co.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service.

- Products & Use

Active Calm Co sells topical magnesium products intended for general wellness and recovery support only.

  • Our products are not intended to diagnose, treat, cure, or prevent any medical condition
  • Information provided is not medical advice

You should consult a healthcare professional if you have any medical concerns.

- Safe Use

By purchasing and using our products, you agree to:

  • Use products as directed
  • Perform a patch test before first use
  • Discontinue use if irritation occurs

We are not responsible for adverse reactions caused by misuse, allergies, or failure to follow instructions.

- Orders & Payments

All prices are listed in AUD.

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased per person

Payments are processed securely via third-party providers such as:

  • Square
  • Shopify Payments

We do not store your payment details.

- Shipping

We aim to process orders promptly, however:

  • Shipping times are estimates only
  • Delays may occur due to carriers (e.g. Australia Post)

Once an order has been shipped, responsibility transfers to the shipping provider.

- Returns & Refunds

Please refer to our Return Policy for full details.

In general:

  • Returns must be unused and in original condition
  • We do not accept returns for change of mind on opened products (for hygiene reasons)

-  Liability Limitation

To the maximum extent permitted by law:

Active Calm Co is not liable for:

  • Any indirect or consequential loss
  • Skin reactions or sensitivities
  • Misuse of products

Our total liability is limited to the purchase price of the product.

- Intellectual Property

All content on this site — including branding, logos, text, and images — is the property of Active Calm Co.

You may not reproduce or use any content without permission.

-  Accuracy of Information

We aim to provide accurate product and pricing information, however:

  • Errors may occur
  • We reserve the right to correct any errors without notice

- Changes to Terms

We reserve the right to update or change these Terms at any time.

It is your responsibility to review this page periodically.

-  Contact Information

For any questions regarding these Terms, please contact:

Email: info@activecalmco.com.au
Business Name: Active Calm Co
ABN: 91451670538